HR Measurement and Human Capital Management: Proving the Impact of HR

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2-day interactive seminar
Please call us on +44 (0)20 8371 7010 for dates...
London £895 + VAT

In brief:

HR is expected to provide insight into data measuring workforce contribution and understand the actions suggested by these measurements to improve organisational success. Within this measurement framework, it is also imperative for HR professionals to demonstrate how their own interventions add value and impact on the business bottom line. Attend this seminar and benefit from self-assessment activities and action planning that you can take away to apply in your own organisation. Plus, don't miss a valuable case study from Mark Doughty, former Global Organisation Development Director at Motorola.

This event is CPD accredited.

Designed for:

HR directors and managers, policy advisers, HR consultants and business partners, employee relations professionals, head of organisational development

Seminar highlights:

  • Gain access to the most current thinking on human capital and HR measurement
  • Evaluate alternative measurement options and understand how to link measured activities to business outcomes
  • Assess the real value of your policies: diversity and other interventions
  • Use HR measures and analysis to establish a strategic HR function
  • Hear a case study on successfully measuring HR's KPIs from Mark Doughty, former Global Organisation Development Director at Motorola

The Programme

Day One

09:00
Registration and Coffee
09:30
Welcome, introduction and objectives for the two days

Angela Qureshi, Associate Director, JSB Training and Development

10:00
Why measure HR and human capital?
  • Current thinking and practice: why is there a need for measurement and what are the issues?
  • Strategic approach: driving your strategy forward and linking measurement to core outputs
  • Human capital approach: human capital reporting and measuring the value of your workforce
  • Evaluating the impact of HR interventions, policies and strategies
  • Demonstrating added value from the HR function
  • Using measurement as a tool to substantiate problems and assess solutions

Assessing your reasons for measuring: this session will include an exercise enabling you to become clear on the most important objectives you want to achieve through measurement.
11:30
Coffee
11:45
Weighing up the measurement options: making the connection between activity and performance
  • Examining the key factors that make a difference to organisational success: what should be measured?
  • Strategic measurement: how do you link what is measured to your key business priorities and people strategies?
  • Qualitative measures and the value of staff surveys
  • Metrics and key performance indicators
  • Operational measures and the performance of the HR function
  • Benchmarking the organisation and the HR function: the competition, population trends and other external factors
12:15
Interpreting the information: what can be inferred from the results?
  • Validity and reliability of data: what conclusions can be drawn?
  • Impact assessment: measuring the effectiveness of policies and strategies
12:45
Lunch
13:45
Practical session: what benefit is derived from your current measures?

A review of your current measurement practice and discussion of the implications: What does your organisation measure now? Who reviews the data? What do you achieve as a result? Is it a worthwhile exercise?
14:15
Case study: Measuring HR's Successful Key Performance Indicators

Mark Doughty, former Global Organisation Development Director at Motorola

  • Aligning HR work to organisation success
  • Aligning HR Strategy to organisation strategy
  • Key levers that measure value 
15:00
Tea
15:15
Establishing a culture of measurement and developing a measurement framework
  • Assessing what to measure within your organisation
  • How much data and to whom should it be provided: creating an effective performance measurement reporting framework
  • The audience for the data and how they will use it: building stakeholder commitment to action
  • Presenting and communicating data for the audience's attention
  • Understanding how to retrieve data and assess resource requirements
  • Software: the pros and cons

This session will include an exercise to develop further thinking on requirements to create a performance measurement framework for your organisation and stakeholder commitment to action.
16:30
End of day one

Day Two

09:00
Registration and coffee
09:30
Review of learning points from day one
09:45
Impact assessment: how to measure the effectiveness of your diversity policies in practice

Diane Hodgson, Director, JSB's Coaching and Management Development Faculty

  • What is impact assessment?
  • What is the definition of adverse impact and how can it be avoided?
  • Analysing statutory requirements and the public sector's experience
  • Examining the purposes and methods of effective impact assessment for the private sector
  • Devising experiments to test your hunches
  • Breaking down the impact assessment into manageable components - quick wins, pre-empting and pilots
11:15
Coffee
11:30
Evaluating HR interventions and policies

This session will include analysis of a sample strategy for recruitment, training and development. It will involve evaluation of how to determine appropriate measures and conduct an impact assessment.
12:30
Lunch
13:30
Benchmarking and comparator indicators: an exploration and evaluation of options
  • Exploring the potential of alternative human capital measures and benchmarking frameworks
  • How to use consultants and external suppliers to achieve value for money
14:00
Establishing a strategic HR function through measurement
  • Exploring the dynamic measurement practices of HR functions with a strategic influence
  • How to use measurement to enhance your HR function's strategic role
  • Building HR's skills and capability to drive and manage human capital evaluation and HR measurement successfully
15:00
Practical session: how strategic are you?

In this session you will work through a self-assessment and needs analysis exercise to find out how strategic your HR function is and identify areas for improvement.
15:30
Tea
15:45
Case study: using human capital evaluation to reposition HR and set the human capital agenda
  • Measuring the HR function's effectiveness in meeting the changing strategic human capital needs of the business
  • Using the evaluation to redefine HR's role: shifting the focus from operational support to strategic business partner and change agent
  • Using the evaluation to define and deliver a long-term programme of investment in human capital
  • Repeating the evaluation to measure progress in human capital growth and HR effectiveness
16:30
Critical success factors and obstacles in human capital reporting and HR measurement
  • What makes measurement ineffective or worse?
  • What are the critical success factors?
  • Pitfalls to avoid
  • Action planning for the future: what next?
17:00
End of seminar

Client testimonials

“Enjoyed the seminar. A good opportunity to network with a good mix of public and private sector organisations. Also gave a practical insight into putting the theories to work”

—Les Common, HR Director,, Crown Office & Procurator Fiscal Service

"Very good content and pace. I learned some good tips to apply to the workplace"

—Monica Patel, Citigroup

"A participative seminar which was enjoyable and interesting"

—Lindsay Macpherson, Personnel Manager, Crown Office & Procurator Fiscal Service

Venue details

Venue details will be confirmed shortly.

For further information on the training facilities we use, please call us on +44 (0)20 8371 7010

Consultants

Our People

Angela Qureshi

Our People

Diane Hodgson

Angela Qureshi, Director - heads JSB’s Education sector and Strategic HR faculty. As an HR strategist and an experienced management consultant, trainer and coach, she has extensive experience at blue chip consulting firms; Ernst & Young and Andersen Consulting (now Accenture) and as Head of HR at a large University.

 

Angela’s current work includes: Delivery of a leadership development programme for senior managers, currently broadening to support a wider cultural change programme (ongoing); Supporting an HR department with a process of change to move towards a more strategically focused, business partnering approach to HR provision, encompassed by the whole function (ongoing).  Angela brings useful experience and latest thinking from her work in an extensive range of sectors including professional services and finance.

Angela holds an MSc in Organisational Behaviour from Birkbeck College, University of London and a BSc Honours degree in Management Sciences from Warwick University.  Angela is a Level A and Level B British Psychological Society qualified Occupational Tester, and is licensed in the OPQ and MBTI instruments.  She is a Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD).

 

Key areas of expertise:

  • HR and organisation strategy
  • Business strategy development facilitation
  • Leadership, change management and organisation development
  • Management development skills
  • Performance management including objective setting, performance appraisal, training and development, motivation and reward
  • Operational HR including capability, discipline and grievance, sickness absence, case work, employment law for managers, recruitment and selection, role design and competency development

Diane Hodgson, Director of Coaching and Management Development - has been a trainer for the past 20 years, designing and running training and consultancy projects in a wide range of organisational, management and personal development areas. She has a BA in Psychology, an MSc and Diploma in Gestalt Psychotherapy and is a UKCP Registered Psychotherapist. Diane works across all industry sectors. 

In addition to training and consultancy projects, Diane provides one-to-one coaching, skills development, stress management and counselling to individuals and company employees. Diane also has a private psychotherapy and counselling practice. She is also a therapist with one of the national employee assistance programmes. Diane designed and delivers several of JSB’s HR strategy Seminars including Developing and Integrating your Diversity Strategy, as well as undertaking various related consulting projects.

Having worked as a consultant with the Commission for Racial Equality, Diane is currently a member of Diversity and Equality Committee of the UK Council for Psychotherapy.

Key areas of expertise:  

  • Equal Opportunities, Managing Diversity, Dealing with Discrimination and Harassment 
  • Interpersonal and Communication Skills 
  • Equal Opportunities and Diversity 
  • Counselling, Coaching and Monitoring 
  • Stress Management 
  • Assertiveness and Influencing Skills 
  • Recruitment and Selection 
  • Team Building, Facilitation and Group Process 
  • Performance Management and Appraisal Skills

Testimonials

““Enjoyed the seminar. A good opportunity to network with a good mix of public and private sector organisations. Also gave a practical insight into putting the theories to work””

— Les Common, HR Director,,
Crown Office & Procurator Fiscal Service

Run courses In-Company

If you have 4 or more people who would benefit from this training, why not consider running it in-house?

 

  • Tailored content
  • Significant cost savings
  • Choice of time and location
  • Flexible delivery options

 

Call us now on
+44 (0)20 8371 7011
or send us an outline of your requirements.

 

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