Managing People and Stakeholders in Projects - Communication and Leadership Skills
People Management and the Project Manager’s Role
- The importance of people management in projects
- The skills required in managing people in projects
- The line/project manager’s responsibilities for managing people
Stakeholder Management
- Stakeholder Analysis and Stakeholder Management
- Stakeholder Planning
Leadership Styles in the Project Environment
- The range of leadership styles
- Criteria for deciding which style is appropriate
- How to effectively use each style
Building the Project Team
- The difference between a project team and a work team
- Stages of team development
- Building team roles
Managing the Individual in Projects
- Objective setting for project team members
- Setting responsibilities and assigning accountability in projects
- Using single point accountability to delegate and motivate
- Delegation - the do’s and don’ts
Motivating to Achieve Project Success
- Recognising and avoiding de-motivational factors
- Developing and building motivation
Persuasive and Influential Communication
- Persuasive communication - gaining owners’ agreement
- Ensuring your communication is clear, concise and clearly understood
- Delegation - the do’s and don’t
Difficult Situations - Influencing Senior Managers Successfully
- Communicating difficult or sensitive messages and minimising conflict
- Adopting the appropriate influencing style to gain cooperation from others
- Managing conflict and dealing with difficult situations and people
