Selling and Negotiating Skills
Learn to apply the business development skills and techniques
needed to maintain and develop existing client relationships, whilst
hunting for and securing new business.
Individual benefits:
- Skills to win new clients
- Strategies and techniques to grow business from current clients
- Negotiate more effectively
Organisational benefits:
- Increased levels, quality and value of business won
- Building of effective client relationships
- Maximised margins
What the training covers:
- Influencing clients, managing conflict and achieving service recovery
- Client-focused approaches to innovative thinking
- Understanding what makes people stay with you
- Account management – creating and maintaining a relationship plan
- Key meetings skills
- Applying techniques to enhance teamwork and co-operation with customers
- How to strengthen faltering relationships
- Action planning