Personal Impact and Working with Others
Look at how you and others behave so that you can manage yourself and others better. The session will look at methods to develop assertive behaviour in the way that you communicate and interact with others; how to deal with different personalities and different group cultures; advice on dealing with difficult situations; tips on how to appear confident when you don’t feel it and ways to influence situations more effectively and maximise your credibility.
Individual benefits:
- Make a positive impact on the people around you
- Improve your status and performance at work
- Maximise your use of time and resources
- Communicate effectively and build effective relationships
Organisational benefits:
- Minimise workplace conflict by enhancing communication skills
- Improve working relationships within your organisation
- Equip staff to be more assertive in their roles- and more productive
- Foster a culture of respect and co-operation among staff
What the training covers:
- Defining and developing assertive behaviour
- Appearing and sounding confident
- Techniques for creating immediate, positive impact
- Active listening skills
- Receiving feedback in a positive manner
- Taking the passive role in meetings
- How to develop and demonstrate mutual understanding
- Handling difficult personalities
- Making clear requests without manipulating others
- Establishing good working relationships