Handling Grievances, Discipline and Dismissal
Poor management of grievances, discipline and dismissal can be very costly – and damaging to staff morale. The inter-play of correct application of law, company policies/procedures and best management practice is particularly crucial in this area of HR, where many managers struggle to get it right. This course covers the legal fundamentals and offers participants an opportunity to evaluate and review their disciplinary, grievance and dismissal procedures in the context of the latest important developments.
Benefits:
- Understand key law and be able to advise line management colleagues
- Know how to handle difficult situations effectively
- Advise on policy and procedure implementation
- Understand the essentials of sound investigations, hearings and appeals
- Understand the respective roles of the Line Manager and the HR Department
What the training covers:
- Employment contracts – their importance
- Corporate policies and procedures – the legal context
- Dispute resolution – statutory rules
- Effective handling of grievances and disciplinaries
- Investigations, hearings, meetings and appeals
- Revised Acas Code and its relevance
- Key aspects of dismissal law
- Preparation, planning and carrying out effective hearings
- Questioning techniques, listening, objectivity and body language
- The role of Employment Tribunals and avoiding tribunal claims