Effective Line Manager Skills

In-company Courses, Conferences, Conference, Courses, Leading and Managing People, Projects and Performance,Effective Line Manager Skills

Interactive line manager training/coaching that includes a range of exercises and activities to ensure that all learning is practical and relevant to your people and organisation. A range of managing people scenarios will also be included for discussion and role-play throughout the day in order to practice skills and apply knowledge. As always, content and format can be tailored to suit your needs.

Day 1

Introductions

Aims and objectives of the course
What do participants want to get from the course?

Defining the role of the manager

What are the key responsibilities, skills, qualities and behaviours?
Action Centred leadership
Leadership styles
Defining and flexing your management style

Understanding and managing the transition into management

Managing personal change – what behaviours have to change?
Making the role your own
Setting expectations for capability and control
Setting expectations – standards of work and behaviour
Being consistent and setting precedents
Setting performance criteria (objectives, targets)

Communicating effectively

The benefits of effective communication
Building relationships and establishing rapport
Active listening and using high value questions
Using body language constructively

Making assertive requests

Defining aggressive, passive and assertive behaviour using words, tone and body language
Handling difficult people and situations
Managing the team and handling conflict

Giving and receiving feedback

Identifying the keys to keeping feedback constructive
Being open to feedback
Selling management messages

Day 2

Performance Management and Performance Reviews

Managing, measuring, reviewing and developing the team
How to handle under performers and challenge high achievers
When to seek support and advice
Practical approach: conducting an appraisal meeting

Motivation and improving team performance

Whose job is it to motivate?
Understanding your teams motivation triggers
How to match motivators to the individual

Delegation and empowerment

Do’s and don’ts of delegating
Barriers to delegation
Empowerment and the need to trust individuals

Coaching skills for development

Skills and qualities of a coach
Structuring your coaching discussion: the GROW model
Putting coaching into practice

Managing change successfully

Understanding the drivers of change
Dealing with differing reactions to change
The change transition curve