• Workshops & Seminars
  • Workshops & Seminars
  • Insight Series
  • Events Calendar
  • Special Offers
• Conferences
  • Conferences
  • Events Calendar
  • Event Review
• Qualifications
  • Advanced Certificate in
    Employment law
  • Diploma in Business Administration
• In-company Training
  • In-company Training
  • Delivery Methods
  • Case Studies
• Coaching
  • Coaching
  • Judicial Appointments & Silk
• Consulting
  • Consulting
• Your Sector
  • Advertising, Media and Publishing
  • Arts and Leisure
  • Banking and Financial Services
  • Charities and Not for Profit
  • Education
  • Energy and Utilities
  • Health and Social Care
  • Housing Associations
  • IT and Communications
  • Legal
  • Manufacturing, Industry and Pharmaceutical
  • Professional Associations
  • Professional Services
  • Property, Surveying and Construction
  • Public Sector
  • Regulatory Bodies
  • Retail and Trade
  • Transport and Logistics
• Browse Subjects
  • Communication
  • Development for Senior Managers and Executives
  • Employment law
  • HR Strategy and Organisational Development
  • International Employment law
  • Managing Client Relationships
  • Managing People, Projects and Performance
  • Personal Effectiveness
• Brochures
  • Brochures

• Home
• »
• In-Company
• »
• Personal Effectiveness
• »
• Course Details

Developing Assertive Behaviour

Attended by hundreds of satisfied clients, this programme has helped participants to recognise their own behavioural styles, overcome non-assertive beliefs and behavioural patterns, and learn more effective assertive responses, thus directly influencing the respect, co-operation and support they receive from their peers.

Striking an appropriate balance between challenge and support, the course content and structure is based on sound psychological principles, creating a positive atmosphere conducive to learning and trying new behaviours. The set-up ensures participants feel comfortable with getting involved,and the trainer encourages questions, participation and experimentation. Participants are required to practise assertive behaviour at all times through a series of practical and engaging exercises, and benefit from sufficient real time trainer feedback.

Individual benefits:

• Understand key characteristics of assertive behaviours
• Change your own behaviour and act assertively
• Ask for, and get more of what you need from your team
• Become a skilled and confident communicator immediately
• Relate to others positively and effectively
• Develop your self-awareness, thereby broadening your choices of how to respond to challenging situations
• Say no effectively and without feeling guilty
• Reduce the potential for conflict with, and get the best out of others

Organisational benefits:

• Strengthened internal working relationships
• Improved individual and team performance
• Constructive outcomes of confrontational situations
• Enhanced employee satisfaction, engagement and retention

What the training covers:

• Understanding assertive behaviour
• Creating win-win situations with each style of behaviour
• Making and refusing requests
• Utilising assertive language and eliminating negative words
• Handling praise and criticism
• Dealing with conflict
• The role of listening in assertion
• Assertion techniques for dealing with others' aggressive and passive styles of behaviour
• Self-development action planning

This is a sample programme. It can be tailored in content, duration and format to suit your organisation.

Call us now on +44 (0)20 8371 7011 or outline your requirements.